KNOWLEDGE MANAGEMENT PROCESSES AND ORGANIZATION SUCCESS AMONG SAVINGS AND CREDIT COOPERATIVES IN KENYA

The purpose of the study was to examine knowledge management processes and organization success among Savings Credit Cooperatives in Kenya. addressed following research questions: What is influence acquisition process on SACCOs Kenya? To what extend does use extent preservation sharing Descriptive correlational design utilized targeted 250 members within 162 licensed depositing-taking SACCO societies revealed that recruited from a diverse pool candidates fill gaps. organizations also benchmarked against other industry players identify keep up with standards. collected stored information repositories for easy access, which fastened solving customers’ inquiries. had clear policies procedures access distribution helped promote exchange employees. Furthermore, employee awareness initiatives improve employees’ attitude towards compliance guidelines. concluded relied such as benchmarking recruitment their performance. depended new opportunities meet customer demands. Knowledge practices improved have benefited effective systems training programs acquire required skills. recommended adopt mechanisms strategic will enhance organization’s success. should more ways utilizing continue devising date modes preserving facilitate actively pursue strategies, internally externally, enable could become source competitive advantage SACCOs. Keywords: Management, Processes, Organization Success, CITATION: Kilonzo, Y. M., & Kaluyu, V. (2020). savings credit cooperatives Strategic Journal Business Change 9 (2), 405 – 423.